Shipping policy

Please read our shipping policy carefully to understand how we process and deliver your orders.

  1. Processing Time:

    • Once your order is placed, our team begins the process of customizing your hair extension unit to your specific requirements. This process typically takes between 5 to 10 business days for bundles and closures and 15-20 business days for wigs, this is also dependent on the complexity of your order and our current order volume.
    • Please note that processing time does not include weekends or holidays. Orders placed on weekends or during peak seasons may experience slight delays in processing.

  2. Shipping Methods and Carriers:

    • We offer a variety of shipping options to accommodate your needs. The available shipping methods and carriers may vary depending on your location and the size of your order.
    • You will have the opportunity to select your preferred shipping method during the checkout process. Please choose the option that best suits your delivery timeframe and budget.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method. The shipping cost will be displayed at checkout before you finalize your purchase.
    • We may offer promotional shipping rates or free shipping on qualifying orders. Please refer to our website or promotional materials for details on any ongoing shipping promotions.

  4. Estimated Delivery Time:

    • Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery.
    • Estimated delivery times vary depending on your location and the selected shipping method. Generally, domestic shipments within the United Kingdom take between 2 to 5 business days for delivery, while international shipments may take longer.
    • Please note that delivery times may be affected by unforeseen circumstances such as weather delays, customs processing, or other external factors beyond our control.

  5. International Shipping:

    •  International shipping rates and delivery times may vary depending on your location and customs regulations.
    • Please be aware that international shipments may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.

  6. Shipping Address:

    • It is your responsibility to provide accurate and complete shipping information at the time of checkout. Please double-check your shipping address to ensure that it is correct and up-to-date.
    • Once your order has been shipped we are not able to change the delivery address
    • We are not liable for any delays or mis deliveries caused by incorrect or incomplete shipping addresses provided by the customer.